Working with CosTech

Lab Q&A

March 25, 2026

Podcast

We put Neil on the spot answering general queries direct from CosTech clients along with a couple submitted by our team. Topics are varied covering AI use in lab, product guarantees, demonstration models and much more. See below for a quick summary of the questions and answers given.

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Link Your Scanner

Go to https://us.3shapecommunicate.com
Select “CONNECTIONS”
Request a connection with CosTech Dental Lab
Email [email protected] to let us know you have requested a connection
After your connection is approved, select CosTech Dental Lab when sending files

Dentist/clinician has to get in touch with Straumann directly and they will add our lab within their scanner

Visit ‘Carestream Connect’ on your scanner
Search for CosTech Dental Lab
Add CosTech Dental Lab
Select CosTech Dental Lab when submitting scans or raw .STL files

Log in using the ‘Connect Case Centre’ software

Choose ‘My Favourite Recipients’ from the left hand menu
Search for ‘CosTech Dental Lab’ and click add

Visit ‘Dexis IS connect’ on your scanner Search for CosTech Dental Lab Add CosTech Dental Lab Select CosTech Dental Lab when submitting scans or raw .STL files

Please contact your iTero representative and request a link to CosTech Dental Lab.

Select “Find a Laboratory” on your scanner
Connect to CosTech Dental Lab
We will receive your file directly from your scanner and book your case in
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If you have any technical problems sending your file email us at [email protected]

Log into www.meditlink.com with the administrator account
Go to ‘Partners on the left pane’
Search for ‘CosTech Dental Lab’ and click the ‘Request Partnership’ button
You’ll see that the lab has been added to the ‘My Partner List’

Dentist can add us via NeoConnect online portal

Dentist can add us via Shining 3D online portal within the “Connection” tab

Send Digital Scan (STL)

Dentist Details

Patient/Practice Details

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