Get in Touch

Opening Hours:

Mon - Fri: 8am - 4.30pm

17-18 Lion Business Park, Dering Way, Gravesend, Kent DA12 2DN

FAQ's

Frequently Asked Questions

As a full service lab, we offer Crown & Bridge, Dentures, Implants and Laminates, working from both analogue and digital impressions.

In addition to quality of work and accuracy of fit, our overarching goal is consistency of product. Through our stringent adherence to quality management protocols and embrace of the latest dental technology, we are achieving our goal of consistency and our clients are trusting us with in excess of 65,000 patient smiles every year.

Working from digital impressions we require 5 days in lab for Crown & Bridge or Dentures and 4 days for Laminates. For cases from analogue impressions we require 8 days in lab. Large-span cases or specialist materials like Chrome & ComFlexin may take slightly longer.

The portal is a free online dashboard where our clients can track their lab work from receipt in lab to delivery back at the practice as well as sending instructions/feedback directly to our technical team. See the latest feature list and try it for yourself by joining here.

Our drivers collect and deliver around the South-East, click through for a map and postcode list.
If you’re outside our collection area, you can send cases using our tracked freepost labels.

As well as being registered with the MHRA, all of our technicians are GDC registered. We have been DAMAS accredited since 2011 and our premises and procedures are inspected annually by an external auditor. Please email us on [email protected] for up to date GDC numbers and certificate copies.

Yes! Send your pictures to us at [email protected] along with the case details and we’ll get them logged against the case notes for your technician to refer to.

We are proud to work with practices of all sizes. Our team composition allows us to work effectively with large groups such as BUPA, {my}Dentist and Clyde Munro in addition to boutique single-chair practices. If you are a group with a single point of billing, please email our accounts team so we can manage your invoicing appropriately via [email protected].

Our audited lab-fault remake rate is 0.3% across all case types. In the rare event of a case remake our team will work with you to quickly remedy the situation and keep the patient happy. Every remake is recorded and reviewed by our directors alongside feedback from CosTech Portal to help reduce the likelihood of a repeat in future.

Link Your Scanner

Go to https://us.3shapecommunicate.com
Select “CONNECTIONS”
Request a connection with CosTech Dental Lab
Email [email protected] to let us know you have requested a connection
After your connection is approved, select CosTech Dental Lab when sending files

Dentist/clinician has to get in touch with Straumann directly and they will add our lab within their scanner

Visit ‘Carestream Connect’ on your scanner
Search for CosTech Dental Lab
Add CosTech Dental Lab
Select CosTech Dental Lab when submitting scans or raw .STL files

Log in using the ‘Connect Case Centre’ software

Choose ‘My Favourite Recipients’ from the left hand menu
Search for ‘CosTech Dental Lab’ and click add

Visit ‘Dexis IS connect’ on your scanner Search for CosTech Dental Lab Add CosTech Dental Lab Select CosTech Dental Lab when submitting scans or raw .STL files

Please contact your iTero representative and request a link to CosTech Dental Lab.

Select “Find a Laboratory” on your scanner
Connect to CosTech Dental Lab
We will receive your file directly from your scanner and book your case in
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If you have any technical problems sending your file email us at [email protected]

Log into www.meditlink.com with the administrator account
Go to ‘Partners on the left pane’
Search for ‘CosTech Dental Lab’ and click the ‘Request Partnership’ button
You’ll see that the lab has been added to the ‘My Partner List’

Dentist can add us via NeoConnect online portal

Dentist can add us via Shining 3D online portal within the “Connection” tab

To link your scanner, please visit:
https://intraoralscan.aiditecloud.com/partner, search for CosTech Dental Lab, and complete the connection.

If you require any assistance, please contact us at [email protected].

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