Terms & Conditions

Turnaround Time And Collection/Delivery

1.1 Turnaround times and rush charges do not include time in transit to/from the laboratory.
1.2 Rush options may not be available during peak times, please call in advance to check availability.
1.3 CosTech offers a free pickup and delivery service in local areas, please call for availability.
1.4 Tracked courier collection is available upon request for Private Crown & Bridge work.

General Work And Remakes

2.1 All cases are guaranteed to fit the model based on the impression provided.
2.2 All work is completed to instructions written on the docket.
2.3 Should a finished case not reflect the given instructions, we will adjust or remake the case free of charge.
2.4 Terminated cases, for any reason, will be subject to a full charge if the case is completed (regardless of despatch status). If the case is yet to be completed it will be half-charged.
2.5 If we deem an impression to be unacceptable we will request new impressions to be taken. If the prescribing dentist asks us to continue with the original impression, any subsequent remakes will be charged for.
2.6 When a remake is required, if the remake instructions and/or preparation differ from the original, it will be treated as a new case and both cases will be charged.
2.7 When sending a case back for alterations or to be remade, please send back the original impressions, models and restoration as well as new impressions if required. Failure to do so will result in the case being treated as a new case, and both will be charged for.
2.8 Once work has been fitted, it is considered accepted and must be paid for.
2.9 Remake cases will be charged if restorations fit the original model, but not the remake impression.
2.10 If you return a case but do not wish a remake, all dockets, models, preps, trays and restorations must be returned with a written justification. A technical manager will assess the case and a credit may be issued only if all elements necessary are returned and if a fault is proven to be CosTech responsibility.
2.11 CosTech does not accept liability for loss of surgery time under any circumstance.
2.12 The dentist takes full responsibility for prescribing the correct material/alloys in accordance with their regional regulations.

Guarantees

3.1 All Guarantees covers the appliance and not the dental treatment.
3.2 NHS Crown & Bridge work carries a 1 year guarantee, Private Crown & Bridge work carries a 5 year worldwide guarantee. Should the appliance fail within the guarantee period it will be remade free of charge to the original instructions, any corresponding dental treatment is not covered by this guarantee.
3.3 Due to their nature, removable appliances are not subject to guarantee.
3.5 Additions and alterations to the appliance are not covered by this guarantee.

Payment Terms

4.1 Payment must be received within 28 days from the statement date.
4.2 Failure to make full payment of all invoices within 28 days of the statement date will result in forfeiture of any discounts on that invoice.
4.3 Any discount offers may be withdrawn without notice.
4.4 Any account which enters over 1 month in arrears may be suspended until full payment is made.
4.5 If overdue amounts are not paid after issued reminders, the debt may be sent to court and any corresponding charges will be added to the overdue amounts.
4.6 Custom made items are considered an exception to standard consumer laws relating to returned goods, as such refunds will be evaluated on a case by case basis. Should a refund be granted, credit will be allocated to the account. Cash, transfer or cheque refunds will not be issued. If a return is authorised, all items must be returned in the same condition in which you received them to be eligible for a refund.
4.7 Any product(s) that has/have been purchased and delivered with a promotional Free Gift (including patient-targeted marketing packs), must be returned with that Free Gift in order to receive a full refund for the original item purchased.

Cross Infection

5.1 As per GDC and BDA Good Practice guidelines, all impressions must be free from blood, disinfected and all cotton pads removed before sending.
5.2 Should we receive a case which we believe not to have been disinfected, we will contact the dentist, and possibly return the case unfinished.
5.3 Dockets must be placed outside the bag containing the impressions and stapled above the seal line to avoid leakage of disinfectant. We reserve the right to return unfinished cases with a wet docket since it constitutes a health and safety hazard for our staff.
5.4 Restorations returned by CosTech are NOT sterile.

Privacy Policy

This website collects the following data:

Questions, queries or feedback you leave, including your email address if you complete and send an email or form to us your IP address, which version of web browser you used information on how you use the site, using cookies and page tagging techniques to help us improve the website details to allow you to access our services, eg. personal contact details and other identifiable information.

This helps us:

Improve the website by monitoring how you use it respond to any feedback you send us, if you’ve asked us to We use Google Analytics to capture how this website is used. We can’t personally identify you using website analytics data. Find out more about cookies and what information Google Analytics data collects here.

Links To Other Websites

This privacy policy only applies to this website, and doesn’t cover links to other websites and their content. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Your personal identifiable information

We store your personal identifiable data on secure servers in the UK provided by an accredited third party provider. By submitting personal information, you agree to this. Keeping your information secure The website uses an industry standard 2048-bit SSL certificate to encrypt your connection to the website. This ensures data shared over the connection is secure and safe. You should see a padlock symbol or green ‘https://’ text in your browser address bar. Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. Only people who need to see your personal information will have access to it. Anyone who has access to your personal data is obliged to respect the confidentiality of this information.

Sharing your information

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. Disclosing your information We may pass on your personal information to relevant authorities if we have a legal obligation to do so.

Cookie Policy

Cookies

1.1 What are Cookies? Cookies are small text files of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description, they are widely used in order to make websites work, or to improve your browsing experience and enable the website to function effectively, as well as to provide statistical information to the owners of the site and help us to recognise you if you return to our site at a later stage.
1.2 Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to this site. Our cookies cannot run programs or deliver viruses to your computer. An idea of what we obtain, consists of: to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customise our site according to your individual interests; to speed up your searches; and to recognise you when you return to our site.
1.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

E-mail Privacy

We e-mail the statements using Postmark which is a reputable and GDPR-compliant e-mail platform (see data protection policy here).
Our web application generates the statements on our premises and transmits the e-mail to be sent to Postmark authenticated API over a secure TLS connection. Then Postmark delivers the e-mail to the recipient’s mail server over a secure TLS connection.
TLS (Transport Layer Security) is an IT industry standard that provides a private encrypted connection.
In short, although we do not encrypt the e-mail attachments individually, the whole e-mail envelope (including the attachments) is transmitted over a secure TLS connection from our local web application to your provider’s mail server.