Get in Touch
Opening Hours:
Mon - Fri: 8am - 4.30pm
17-18 Lion Business Park, Dering Way, Gravesend, Kent DA12 2DN
FAQ's
Frequently Asked Questions
What services do you offer?
As a full service lab, we offer Crown & Bridge, Dentures, Implants and Laminates, working from both analogue and digital impressions.
What makes CosTech different to other dental labs?
In addition to quality of work and accuracy of fit, our overarching goal is consistency of product. Through our stringent adherence to quality management protocols and embrace of the latest dental technology, we are achieving our goal of consistency and our clients are trusting us with in excess of 65,000 patient smiles every year.
How long does it take to complete a case?
Working from digital impressions we require 5 days in lab for Crown & Bridge or Dentures and 4 days for Laminates. For cases from analogue impressions we require 8 days in lab. Large-span cases or specialist materials like Chrome & ComFlexin may take slightly longer.
What is the CosTech Portal?
Do you deliver in my area or can I send by post?
Our drivers collect and deliver around the South-East, click through for a map and postcode list.
If you’re outside our collection area, you can send cases using our tracked freepost labels.
What certification do you hold?
As well as being registered with the MHRA, all of our technicians are GDC registered. We have been DAMAS accredited since 2011 and our premises and procedures are inspected annually by an external auditor. Please email us on [email protected] for up to date GDC numbers and certificate copies.
Can I send pictures for shade/aesthetic matching?
Yes! Send your pictures to us at [email protected] along with the case details and we’ll get them logged against the case notes for your technician to refer to.
Do you work with large/group practices?
We are proud to work with practices of all sizes. Our team composition allows us to work effectively with large groups such as BUPA, {my}Dentist and Clyde Munro in addition to boutique single-chair practices. If you are a group with a single point of billing, please email our accounts team so we can manage your invoicing appropriately via [email protected].
What if I’m unhappy about a case?
Our audited lab-fault remake rate is 0.3% across all case types. In the rare event of a case remake our team will work with you to quickly remedy the situation and keep the patient happy. Every remake is recorded and reviewed by our directors alongside feedback from CosTech Portal to help reduce the likelihood of a repeat in future.
