Cookies
1.1 What are Cookies? Cookies are small text files of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description, they are widely used in order to make websites work, or to improve your browsing experience and enable the website to function effectively, as well as to provide statistical information to the owners of the site and help us to recognise you if you return to our site at a later stage.
1.2 Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to this site. Our cookies cannot run programs or deliver viruses to your computer. An idea of what we obtain, consists of: to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customise our site according to your individual interests; to speed up your searches; and to recognise you when you return to our site.
1.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
E-mail Privacy
We e-mail the statements using Postmark which is a reputable and GDPR-compliant e-mail platform (see data protection policy here).
Our web application generates the statements on our premises and transmits the e-mail to be sent to Postmark authenticated API over a secure TLS connection. Then Postmark delivers the e-mail to the recipient’s mail server over a secure TLS connection.
TLS (Transport Layer Security) is an IT industry standard that provides a private encrypted connection.
In short, although we do not encrypt the e-mail attachments individually, the whole e-mail envelope (including the attachments) is transmitted over a secure TLS connection from our local web application to your provider’s mail server.
Turnaround Time And Collection/Delivery
1.1 Turnaround times and rush charges do not include time in transit to/from the laboratory.
1.2 Rush options may not be available during peak times, please call in advance to check availability.
1.3 CosTech offers a free pickup and delivery service in local areas, please call for availability.
1.4 Tracked courier collection is available upon request for Private Crown & Bridge work.
General Work And Remakes
2.1 All cases are guaranteed to fit the model based on the impression provided.
2.2 All work is completed to instructions written on the docket.
2.3 Should a finished case not reflect the given instructions, we will adjust or remake the case free of charge.
2.4 Terminated cases, for any reason, will be subject to a full charge if the case is completed (regardless of despatch status). If the case is yet to be completed it will be half-charged.
2.5 If we deem an impression to be unacceptable we will request new impressions to be taken. If the prescribing dentist asks us to continue with the original impression, any subsequent remakes will be charged for.
2.6 When a remake is required, if the remake instructions and/or preparation differ from the original, it will be treated as a new case and both cases will be charged.
2.7 When sending a case back for alterations or to be remade, please send back the original impressions, models and restoration as well as new impressions if required. Failure to do so will result in the case being treated as a new case, and both will be charged for.
2.8 Once work has been fitted, it is considered accepted and must be paid for.
2.9 Remake cases will be charged if restorations fit the original model, but not the remake impression.
2.10 If you return a case but do not wish a remake, all dockets, models, preps, trays and restorations must be returned with a written justification. A technical manager will assess the case and a credit may be issued only if all elements necessary are returned and if a fault is proven to be CosTech responsibility.
2.11 CosTech does not accept liability for loss of surgery time under any circumstance.
2.12 The dentist takes full responsibility for prescribing the correct material/alloys in accordance with their regional regulations.
Guarantees
3.1 All Guarantees covers the appliance and not the dental treatment.
3.2 NHS Crown & Bridge work carries a 1 year guarantee, Private Crown & Bridge work carries a 5 year worldwide guarantee. Should the appliance fail within the guarantee period it will be remade free of charge to the original instructions, any corresponding dental treatment is not covered by this guarantee.
3.3 Due to their nature, removable appliances are not subject to guarantee.
3.5 Additions and alterations to the appliance are not covered by this guarantee.
Payment Terms
4.1 Payment must be received within 28 days from the statement date.
4.2 Failure to make full payment of all invoices within 28 days of the statement date will result in forfeiture of any discounts on that invoice.
4.3 Any discount offers may be withdrawn without notice.
4.4 Any account which enters over 1 month in arrears may be suspended until full payment is made.
4.5 If overdue amounts are not paid after issued reminders, the debt may be sent to court and any corresponding charges will be added to the overdue amounts.
4.6 Custom made items are considered an exception to standard consumer laws relating to returned goods, as such refunds will be evaluated on a case by case basis. Should a refund be granted, credit will be allocated to the account. Cash, transfer or cheque refunds will not be issued. If a return is authorised, all items must be returned in the same condition in which you received them to be eligible for a refund.
4.7 Any product(s) that has/have been purchased and delivered with a promotional Free Gift (including patient-targeted marketing packs), must be returned with that Free Gift in order to receive a full refund for the original item purchased.
Cross Infection
5.1 As per GDC and BDA Good Practice guidelines, all impressions must be free from blood, disinfected and all cotton pads removed before sending.
5.2 Should we receive a case which we believe not to have been disinfected, we will contact the dentist, and possibly return the case unfinished.
5.3 Dockets must be placed outside the bag containing the impressions and stapled above the seal line to avoid leakage of disinfectant. We reserve the right to return unfinished cases with a wet docket since it constitutes a health and safety hazard for our staff.
5.4 Restorations returned by CosTech are NOT sterile.
This website collects the following data:
Questions, queries or feedback you leave, including your email address if you complete and send an email or form to us your IP address, which version of web browser you used information on how you use the site, using cookies and page tagging techniques to help us improve the website details to allow you to access our services, eg. personal contact details and other identifiable information.
This helps us:
Improve the website by monitoring how you use it respond to any feedback you send us, if you’ve asked us to We use Google Analytics to capture how this website is used. We can’t personally identify you using website analytics data. Find out more about cookies and what information Google Analytics data collects here.
Links To Other Websites
This privacy policy only applies to this website, and doesn’t cover links to other websites and their content. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.
Your personal identifiable information
We store your personal identifiable data on secure servers in the UK provided by an accredited third party provider. By submitting personal information, you agree to this. Keeping your information secure The website uses an industry standard 2048-bit SSL certificate to encrypt your connection to the website. This ensures data shared over the connection is secure and safe. You should see a padlock symbol or green ‘https://’ text in your browser address bar. Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. Only people who need to see your personal information will have access to it. Anyone who has access to your personal data is obliged to respect the confidentiality of this information.
Sharing your information
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. Disclosing your information We may pass on your personal information to relevant authorities if we have a legal obligation to do so.
Cookies
1.1 What are Cookies? Cookies are small text files of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description, they are widely used in order to make websites work, or to improve your browsing experience and enable the website to function effectively, as well as to provide statistical information to the owners of the site and help us to recognise you if you return to our site at a later stage.
1.2 Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to this site. Our cookies cannot run programs or deliver viruses to your computer. An idea of what we obtain, consists of: to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customise our site according to your individual interests; to speed up your searches; and to recognise you when you return to our site.
1.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
E-mail Privacy
We e-mail the statements using Postmark which is a reputable and GDPR-compliant e-mail platform (see data protection policy here).
Our web application generates the statements on our premises and transmits the e-mail to be sent to Postmark authenticated API over a secure TLS connection. Then Postmark delivers the e-mail to the recipient’s mail server over a secure TLS connection.
TLS (Transport Layer Security) is an IT industry standard that provides a private encrypted connection.
In short, although we do not encrypt the e-mail attachments individually, the whole e-mail envelope (including the attachments) is transmitted over a secure TLS connection from our local web application to your provider’s mail server.
Cookies
1.1 What are Cookies? Cookies are small text files of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description, they are widely used in order to make websites work, or to improve your browsing experience and enable the website to function effectively, as well as to provide statistical information to the owners of the site and help us to recognise you if you return to our site at a later stage.
1.2 Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to this site. Our cookies cannot run programs or deliver viruses to your computer. An idea of what we obtain, consists of: to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customise our site according to your individual interests; to speed up your searches; and to recognise you when you return to our site.
1.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
E-mail Privacy
We e-mail the statements using Postmark which is a reputable and GDPR-compliant e-mail platform (see data protection policy here).
Our web application generates the statements on our premises and transmits the e-mail to be sent to Postmark authenticated API over a secure TLS connection. Then Postmark delivers the e-mail to the recipient’s mail server over a secure TLS connection.
TLS (Transport Layer Security) is an IT industry standard that provides a private encrypted connection.
In short, although we do not encrypt the e-mail attachments individually, the whole e-mail envelope (including the attachments) is transmitted over a secure TLS connection from our local web application to your provider’s mail server.
These conditions set out the agreement between you and Dentalserve.net Ltd (company number: 03891771), using the trading name CosTech. Dentalserve.net Ltd is registered in England and Wales under company number: 03891771 having our registered office at Unit 18 Lion Business Park, Gravesend, Kent, DA12 2DN, United Kingdom.
Please note in particular that: Orders shall only be accepted from persons who are 18 years of age or over and are intended for the use by dental professionals who are GDC (General Dental Council) Registered. In order for us to comply with the current EU laws you will be required to enter your GDC Number when making purchases from this website.
Whilst we try to ensure that all descriptions, details, including prices, displayed on this website are correct and up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. All products and services advertised are subject to availability.
The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected.
We shall not be obliged to accept your order. If we do, your order will be accepted by us despatching the product to you. Where products are sent separately, our acceptance will relate only to those products actually despatched. Confirmation of orders will be sent to the email address supplied by you when the order was placed.
Despite our best efforts, occasionally products in our online shop may be incorrectly priced. We do, however, verify prices as part of our despatch procedures. If we discover a pricing error, or there is a change in price before despatch, we will contact you to reconfirm your order at the correct price. If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation.
You may cancel an order placed with the Costech online shop provided that we have not yet despatched the products ordered for a full refund.
Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).
We may, in our sole discretion, accept orders for goods from individuals located outside the United Kingdom and ship them overseas. If we accept your order, you will be liable to pay for all and any additional costs that we incur in order to facilitate your order, such as (without limitation) extra shipping or postage costs, import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case the additional costs are not acceptable.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Any contracts formed between you and us via this website will be deemed to have been made in the UK and shall be governed and construed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.
We can only deliver to a valid UK address unless otherwise agreed with us in writing. The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address
Delivery timescales cannot be guaranteed. There are certain circumstances where your order may be delayed:
We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.
All goods must be signed for by an adult aged 18 years or over on delivery.
The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
You can make payment without registering on our website, however for a more accessible experience it is recommended you create an account.
Unless otherwise stated, all prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and/or services ordered plus any applicable delivery charges.
Payment can be made by any of the following methods: Paypal, Visa/Visa Debit, Mastercard & Maestro.
Payment will be taken from you when the order is placed.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.
By registering on the Website you undertake:
You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.
We reserve the right to terminate an agreement formed with you and to suspend or terminate your access to the Website immediately and without notice to you if:
You may cancel your order for the Products at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to [email protected] or a letter to Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods and services and your order reference number.
You are entitled to cancel your Contract at any time prior to receiving the goods so long as you provide us with written notice or, if you have received the goods, so long as you provide us with written notice at anytime within 28 working days starting from the day after you received the goods. You can send your cancellation notice by email to [email protected] or a letter to Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods and your order reference number.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk.
The goods must be returned to us in an unused condition in which you received them until such time as the goods are delivered back to us by you. You must return the goods with its original packaging and the original invoice. Any product(s) that has/have been purchased and delivered with a promotional Free Gift (including patient-targeted marketing packs), must be returned with that Free Gift in order to receive a full refund for the original item purchased. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
So long as you have complied with your obligations under this clause, we will refund the purchase price but not the cost of delivery (if any) to you via the same payment method you used to purchase the Products.
You will not have a right to cancel an order for any goods purchased from us, in the following situations:
If you are not satisfied with your purchase you have the right to a refund within 28 working days starting from the day after you received the goods provided that you return the goods to us and we are reasonably satisfied that the goods have not suffered damage after delivery or in the case of faulty items, the items have not been misused or used other than in accordance with the instructions and the problem is not due to normal wear and tear.
We will not refund any delivery charges you may have paid when ordering goods from our website. You must return the goods to us at your own cost and risk.
Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product (subject to stock availability).
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.
In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 14 working days after receipt or the fault developing by email to [email protected] or a letter to Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us.
We reserve the right to refuse to issue a refund or replacement and to recover the cost in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.
We will examine any returned goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.
Courses – Terms & Conditions
Please remember, any emails or other communications you send over the internet aren’t safe unless they’ve been encrypted. They might go through a few countries before they get to us. Unfortunately, that’s the nature of the internet.
The Website is owned and operated by Dentalserve.net Ltd (‘we’/’us’/’our’) using the trading name Costech and having our registered office at Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom.
The term ‘you’ refers to the user or viewer of our Website.
By browsing on or using the Website you are agreeing to comply with and be bound by these terms and conditions which, together with our privacy policy, governs our relationship with you regarding the use of our Website.
We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you.
We reserve the right to:
You may not use the Website for any of the following purposes:
In addition, you must not:
You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.
Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
Suspending Or Terminating Your Access
We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:
You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.
Any agreed link must be:
To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not always secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
The Costech Shop site content is protected by applicable intellectual property laws and all Content is owned by Dentalserve.net Ltd or used by Dentalserve.net Ltd under a licence or with permission. All text, formatting (including without limitation the selection, coordination and arrangement of materials on the Costech Shop site, and the images, graphics, animation, tools, widgets, applications, commercials, videos, music, sounds, articles, copy, creative materials, photos, trademarks, service marks, trade names, and logos, and other materials and information on this site are subject to the intellectual property rights of Dentalserve.net Ltd, its subsidiaries and affiliates, and their respective licensors and licensees (collectively “Content”). These materials may not be copied, reverse engineered, decompiled, disassembled, modified, reposted to other web sites, framed, deep linked to, changed, or otherwise distributed, redistributed, licensed, sublicensed or transferred in any form by you. Nothing contained on the Costech Shop site shall be construed as granting, by implication, estoppel or otherwise, any license or right to make commercial use of any Dentalserve.net Ltd or Costech trademark, intellectual property right or copyrighted material without Dentalserve.net Ltd’s prior written permission. The trademarks, logos, trade names and service marks, whether registered or unregistered (collectively the “Trademarks”) displayed on this site are Trademarks of Dentalserve.net Ltd and its third party alliance partners.
Nothing contained on this site should be construed as granting by implication or otherwise, any licence or right to use any Trademark displayed on this site without the written permission of Dentalserve.net Ltd or such third party that may own the Trademark. Any unauthorised commercial use of these materials will violate Dentalserve.net Ltd’s intellectual property rights and will be subject to Dentalserve.net Ltd’s full legal rights and remedies.
Updated 5th August 2025
Turnaround Time And Collection/Delivery
1.1 Turnaround times and rush charges do not include time in transit to/from the laboratory.
1.2 Rush options may not be available during peak times, please call in advance to check availability.
1.3 CosTech offers a free pickup and delivery service in local areas, please call for availability.
1.4 Tracked courier collection is available upon request for Private Crown & Bridge work.
General Work And Remakes
2.1 All cases are guaranteed to fit the model based on the impression provided.
2.2 All work is completed to instructions written on the docket.
2.3 Should a finished case not reflect the given instructions, we will adjust or remake the case free of charge.
2.4 Terminated cases, for any reason, will be subject to a full charge if the case is completed (regardless of despatch status). If the case is yet to be completed it will be half-charged.
2.5 If we deem an impression to be unacceptable we will request new impressions to be taken. If the prescribing dentist asks us to continue with the original impression, any subsequent remakes will be charged for.
2.6 When a remake is required, if the remake instructions and/or preparation differ from the original, it will be treated as a new case and both cases will be charged.
2.7 When sending a case back for alterations or to be remade, please send back the original impressions, models and restoration as well as new impressions if required. Failure to do so will result in the case being treated as a new case, and both will be charged for.
2.8 Once work has been fitted, it is considered accepted and must be paid for.
2.9 Remake cases will be charged if restorations fit the original model, but not the remake impression.
2.10 If you return a case but do not wish a remake, all dockets, models, preps, trays and restorations must be returned with a written justification. A technical manager will assess the case and a credit may be issued only if all elements necessary are returned and if a fault is proven to be CosTech responsibility.
2.11 CosTech does not accept liability for loss of surgery time under any circumstance.
2.12 The dentist takes full responsibility for prescribing the correct material/alloys in accordance with their regional regulations.
Guarantees
3.1 All Guarantees covers the appliance and not the dental treatment.
3.2 NHS Crown & Bridge work carries a 1 year guarantee, Private Crown & Bridge work carries a 5 year worldwide guarantee. Should the appliance fail within the guarantee period it will be remade free of charge to the original instructions, any corresponding dental treatment is not covered by this guarantee.
3.3 Due to their nature, removable appliances are not subject to guarantee.
3.5 Additions and alterations to the appliance are not covered by this guarantee.
Payment Terms
4.1 Payment must be received within 28 days from the statement date.
4.2 Failure to make full payment of all invoices within 28 days of the statement date will result in forfeiture of any discounts on that invoice.
4.3 Any discount offers may be withdrawn without notice.
4.4 Any account which enters over 1 month in arrears may be suspended until full payment is made.
4.5 If overdue amounts are not paid after issued reminders, the debt may be sent to court and any corresponding charges will be added to the overdue amounts.
4.6 Custom made items are considered an exception to standard consumer laws relating to returned goods, as such refunds will be evaluated on a case by case basis. Should a refund be granted, credit will be allocated to the account. Cash, transfer or cheque refunds will not be issued. If a return is authorised, all items must be returned in the same condition in which you received them to be eligible for a refund.
4.7 Any product(s) that has/have been purchased and delivered with a promotional Free Gift (including patient-targeted marketing packs), must be returned with that Free Gift in order to receive a full refund for the original item purchased.
Cross Infection
5.1 As per GDC and BDA Good Practice guidelines, all impressions must be free from blood, disinfected and all cotton pads removed before sending.
5.2 Should we receive a case which we believe not to have been disinfected, we will contact the dentist, and possibly return the case unfinished.
5.3 Dockets must be placed outside the bag containing the impressions and stapled above the seal line to avoid leakage of disinfectant. We reserve the right to return unfinished cases with a wet docket since it constitutes a health and safety hazard for our staff.
5.4 Restorations returned by CosTech are NOT sterile.
This website collects the following data:
Questions, queries or feedback you leave, including your email address if you complete and send an email or form to us your IP address, which version of web browser you used information on how you use the site, using cookies and page tagging techniques to help us improve the website details to allow you to access our services, eg. personal contact details and other identifiable information.
This helps us:
Improve the website by monitoring how you use it respond to any feedback you send us, if you’ve asked us to We use Google Analytics to capture how this website is used. We can’t personally identify you using website analytics data. Find out more about cookies and what information Google Analytics data collects here.
Links To Other Websites
This privacy policy only applies to this website, and doesn’t cover links to other websites and their content. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.
Your personal identifiable information
We store your personal identifiable data on secure servers in the UK provided by an accredited third party provider. By submitting personal information, you agree to this. Keeping your information secure The website uses an industry standard 2048-bit SSL certificate to encrypt your connection to the website. This ensures data shared over the connection is secure and safe. You should see a padlock symbol or green ‘https://’ text in your browser address bar. Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. Only people who need to see your personal information will have access to it. Anyone who has access to your personal data is obliged to respect the confidentiality of this information.
Sharing your information
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. Disclosing your information We may pass on your personal information to relevant authorities if we have a legal obligation to do so.
Cookies
1.1 What are Cookies? Cookies are small text files of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description, they are widely used in order to make websites work, or to improve your browsing experience and enable the website to function effectively, as well as to provide statistical information to the owners of the site and help us to recognise you if you return to our site at a later stage.
1.2 Cookies sent from our website do not contain any personally identifying information and are used solely to personalise your visits to this site. Our cookies cannot run programs or deliver viruses to your computer. An idea of what we obtain, consists of: to estimate our audience size and usage pattern; to store information about your preferences, and so allow us to customise our site according to your individual interests; to speed up your searches; and to recognise you when you return to our site.
1.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
E-mail Privacy
We e-mail the statements using Postmark which is a reputable and GDPR-compliant e-mail platform (see data protection policy here).
Our web application generates the statements on our premises and transmits the e-mail to be sent to Postmark authenticated API over a secure TLS connection. Then Postmark delivers the e-mail to the recipient’s mail server over a secure TLS connection.
TLS (Transport Layer Security) is an IT industry standard that provides a private encrypted connection.
In short, although we do not encrypt the e-mail attachments individually, the whole e-mail envelope (including the attachments) is transmitted over a secure TLS connection from our local web application to your provider’s mail server.
These conditions set out the agreement between you and Dentalserve.net Ltd (company number: 03891771), using the trading name CosTech. Dentalserve.net Ltd is registered in England and Wales under company number: 03891771 having our registered office at Unit 18 Lion Business Park, Gravesend, Kent, DA12 2DN, United Kingdom.
Please note in particular that: Orders shall only be accepted from persons who are 18 years of age or over and are intended for the use by dental professionals who are GDC (General Dental Council) Registered. In order for us to comply with the current EU laws you will be required to enter your GDC Number when making purchases from this website.
Whilst we try to ensure that all descriptions, details, including prices, displayed on this website are correct and up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. All products and services advertised are subject to availability.
The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected.
We shall not be obliged to accept your order. If we do, your order will be accepted by us despatching the product to you. Where products are sent separately, our acceptance will relate only to those products actually despatched. Confirmation of orders will be sent to the email address supplied by you when the order was placed.
Despite our best efforts, occasionally products in our online shop may be incorrectly priced. We do, however, verify prices as part of our despatch procedures. If we discover a pricing error, or there is a change in price before despatch, we will contact you to reconfirm your order at the correct price. If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation.
You may cancel an order placed with the Costech online shop provided that we have not yet despatched the products ordered for a full refund.
Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).
We may, in our sole discretion, accept orders for goods from individuals located outside the United Kingdom and ship them overseas. If we accept your order, you will be liable to pay for all and any additional costs that we incur in order to facilitate your order, such as (without limitation) extra shipping or postage costs, import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case the additional costs are not acceptable.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Any contracts formed between you and us via this website will be deemed to have been made in the UK and shall be governed and construed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.
We can only deliver to a valid UK address unless otherwise agreed with us in writing. The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address
Delivery timescales cannot be guaranteed. There are certain circumstances where your order may be delayed:
We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.
All goods must be signed for by an adult aged 18 years or over on delivery.
The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
You can make payment without registering on our website, however for a more accessible experience it is recommended you create an account.
Unless otherwise stated, all prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and/or services ordered plus any applicable delivery charges.
Payment can be made by any of the following methods: Paypal, Visa/Visa Debit, Mastercard & Maestro.
Payment will be taken from you when the order is placed.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.
By registering on the Website you undertake:
You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.
We reserve the right to terminate an agreement formed with you and to suspend or terminate your access to the Website immediately and without notice to you if:
You may cancel your order for the Products at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to [email protected] or a letter to Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods and services and your order reference number.
You are entitled to cancel your Contract at any time prior to receiving the goods so long as you provide us with written notice or, if you have received the goods, so long as you provide us with written notice at anytime within 28 working days starting from the day after you received the goods. You can send your cancellation notice by email to [email protected] or a letter to Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods and your order reference number.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk.
The goods must be returned to us in an unused condition in which you received them until such time as the goods are delivered back to us by you. You must return the goods with its original packaging and the original invoice. Any product(s) that has/have been purchased and delivered with a promotional Free Gift (including patient-targeted marketing packs), must be returned with that Free Gift in order to receive a full refund for the original item purchased. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
So long as you have complied with your obligations under this clause, we will refund the purchase price but not the cost of delivery (if any) to you via the same payment method you used to purchase the Products.
You will not have a right to cancel an order for any goods purchased from us, in the following situations:
If you are not satisfied with your purchase you have the right to a refund within 28 working days starting from the day after you received the goods provided that you return the goods to us and we are reasonably satisfied that the goods have not suffered damage after delivery or in the case of faulty items, the items have not been misused or used other than in accordance with the instructions and the problem is not due to normal wear and tear.
We will not refund any delivery charges you may have paid when ordering goods from our website. You must return the goods to us at your own cost and risk.
Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product (subject to stock availability).
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.
In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 14 working days after receipt or the fault developing by email to [email protected] or a letter to Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom. Your cancellation notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us.
We reserve the right to refuse to issue a refund or replacement and to recover the cost in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.
We will examine any returned goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.
Courses – Terms & Conditions
Please remember, any emails or other communications you send over the internet aren’t safe unless they’ve been encrypted. They might go through a few countries before they get to us. Unfortunately, that’s the nature of the internet.
The Website is owned and operated by Dentalserve.net Ltd (‘we’/’us’/’our’) using the trading name Costech and having our registered office at Dentalserve.net Ltd, Unit 18 Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN, United Kingdom.
The term ‘you’ refers to the user or viewer of our Website.
By browsing on or using the Website you are agreeing to comply with and be bound by these terms and conditions which, together with our privacy policy, governs our relationship with you regarding the use of our Website.
We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you.
We reserve the right to:
You may not use the Website for any of the following purposes:
In addition, you must not:
You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.
Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
Suspending Or Terminating Your Access
We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:
You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.
Any agreed link must be:
To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not always secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
The Costech Shop site content is protected by applicable intellectual property laws and all Content is owned by Dentalserve.net Ltd or used by Dentalserve.net Ltd under a licence or with permission. All text, formatting (including without limitation the selection, coordination and arrangement of materials on the Costech Shop site, and the images, graphics, animation, tools, widgets, applications, commercials, videos, music, sounds, articles, copy, creative materials, photos, trademarks, service marks, trade names, and logos, and other materials and information on this site are subject to the intellectual property rights of Dentalserve.net Ltd, its subsidiaries and affiliates, and their respective licensors and licensees (collectively “Content”). These materials may not be copied, reverse engineered, decompiled, disassembled, modified, reposted to other web sites, framed, deep linked to, changed, or otherwise distributed, redistributed, licensed, sublicensed or transferred in any form by you. Nothing contained on the Costech Shop site shall be construed as granting, by implication, estoppel or otherwise, any license or right to make commercial use of any Dentalserve.net Ltd or Costech trademark, intellectual property right or copyrighted material without Dentalserve.net Ltd’s prior written permission. The trademarks, logos, trade names and service marks, whether registered or unregistered (collectively the “Trademarks”) displayed on this site are Trademarks of Dentalserve.net Ltd and its third party alliance partners.
Nothing contained on this site should be construed as granting by implication or otherwise, any licence or right to use any Trademark displayed on this site without the written permission of Dentalserve.net Ltd or such third party that may own the Trademark. Any unauthorised commercial use of these materials will violate Dentalserve.net Ltd’s intellectual property rights and will be subject to Dentalserve.net Ltd’s full legal rights and remedies.
Updated 5th August 2025
