What did you like about CosTech in 2024? Crowns.
What do you want to see from CosTech in 2025? More crowns.
Brynteg Dental, Carmarthen
We ran a client feedback survey in December asking dentists to share their honest reviews of CosTech’s service in 2024 and what we could do to improve it in 2025. We were pleasantly surprised to receive a large number of detailed responses and while most of them are a bit too wordy to post in full, we’ve picked out common themes below.
CosTech Portal
Top of the list was CosTech Portal! Dentists, practice managers and reception staff all picked out the easy access to case due dates, fees & courier tracking for praise along with the ability to directly message our team.
I like the mobile application so I can see in real time the situation regarding the lab work…
I am really happy that I have a collaboration with CosTech.
{my}dentist Whitecross
Reliability of Service & Quality
We pride ourselves on consistency of fit and client experience, constantly promoting these goals during internal team meetings. With that in mind you can understand why we were so very pleased to see this was regularly brought up as one of our strengths this year.
I enjoy picking up a CosTech crown already knowing that it’s going to fit great! Helps tremendously with the everyday pressures of life as a dentist.
FJ Murphy Dental Clinic
Fully Digital Workflow
More of our clients switched to Digital this year and mentioned the support they received from us during transition. The faster turnaround times, lower costs and lack of model fees were also appreciated!
Easy to use, high quality. Satisfied dentist and happy patients. Easy digital flow dentistry.
Leamington Spa Dental Practice
Supportive Lab Team
In addition to the support from our technicians, we received praise for the helpful attitude of our admin team and delivery drivers. Practices felt reassured that if there were any difficulties, the CosTech team would listen and go the extra mile to resolve them.
Always absolutely amazing service from the staff at CosTech. Their customer service is outstanding. They really go above and beyond. Highly recommend for a professional,
friendly and excellent service.
Horn Mews Dental Practice
More CosTech Portal Features
High on the wish list was even more information on CosTech Portal and specifically, the ability to upload attachments to messages. IT development is a slow process but be assured it’s on our to do list.
Extended Phoneline Hours
While most clients prefer email, there are still many who opt for a phone call when getting in touch. We’ve heard your requests and our phoneline times have been extended beyond just the morning session.
WhatsApp Integration
Several dentists have asked us to set up an official laboratory WhatsApp account. We’re currently exploring how we can do this while having it integrate with CosTech Portal.
More Patient Demonstration Models
Our FREE BruxZir Demo Model campaign has been incredibly popular, seeing massive uptake from our existing clients while also encouraging dentists to try us out for the first time. We believe effective patient education leads to higher treatment uptake and patient satisfaction so we’ll be bringing out more demo models in 2025.
Your end of year reviews have been a huge boost for our team and really fired us up to be the best we can in 2025. We can only continuously improve by evaluating our past performance, client feedback has been pivotal in helping us achieve our goals and we sincerely thank everyone who took part in the survey.
If you’d like to get in touch with us about anything please drop us an email on [email protected].
