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We’re Fully Open

Sep 1, 2020

As our caseload returns to normal we have made arrangements for the admin team to man our phonelines from 9am – 12 noon Monday to Friday every week.

Initially, we will only have limited operators so please only call regarding matters that cannot be dealt with through email or our online portal. For reference, the following common queries can all be accessed through our online portal:

* Checking case due dates

* Checking case status (including whether a case has been received)

* Replying to a technical query

For our Covid protocols we are limiting staff movement around the laboratory so if you would like to speak to a particular technician regarding a case, please message us via the portal with a time that you will be free and the best phone number to reach you. We will then arrange for the technician to call you directly from their workbench.

You can access the online portal at or use the following email addresses:

General Query: [email protected]

Accounts Query: [email protected]

If a query can be resolved through email, we will do so as a matter of urgency. If it’s best to speak over the phone we will contact you to arrange a convenient time and make sure the appropriate technician is available to speak to you.

For up to date details on our departments please see our home page.

Ps. If you have a colleague who would benefit from receiving our weekly newsletter, please ask them to subscribe here

Local Collection & Delivery Now Also Available – Please email us to arrange this service.

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