How often have you ordered something from an online retail platform, private seller or a high street shop and been disappointed with the delivery service? Most people will have experienced the frustration of a late delivery, or had to deal with receiving a product that has been damaged en route. In many cases, there is little to be done, other than returning the package and requesting a replacement or a refund.
While we may be resigned to this happening in our personal lives, it is not acceptable in dentistry. If a dentist delivers a poor quality of treatment, the patient could be left in pain or require further, more complex treatment to rectify the problem, which could result in a patient complaint. Similarly, if an ill-fitting appliance or a damaged restoration is delivered to the practice from the dental laboratory, the dentist is unable to provide the care their patient needs. In such situations, there is a significant time and cost implication for both the dentist and the patient while they await a replacement, ultimately affecting the practice’s reputation and possibly also their revenue.
There is a lot to be said, therefore, in working with a laboratory you trust to deliver high quality products in an effective way. Even if the lab produces the best crown in the world, if it’s not in the practice when the patient attends, it’s worthless. The logistics of how a lab gets finished restorations and appliances to the practice might be the last thing you think about, but it is important if you are to provide the best, most efficient care and service to your patients.
At CosTech Dental Laboratory, we have considered the logistics to help reduce the risk of patient complaints and are proud to be extending our collection and delivery service to more locations around the country. This means we have the capability to send our own fleet of vehicles to practices within designated postcodes to collect your orders in person, saving you the time and hassle of visiting the local post office. In addition to reducing lead times, such a service provides added confidence that all your orders will be picked up on time, fabricated to the highest of standards by the experienced team of CosTech dental technicians and delivered to your doorstep in the safest and most efficient way possible. Already available in London and the Southeast, with new services being set up in the Birmingham and other areas, this is one of many benefits available when working with CosTech.
Find out if you’re on a CosTech driver’s route today by calling us on 01474 320076.